Terms and Conditions

Panchakanya Multi Traders provides construction, renovation, plumbing, waterproofing, flooring, cleaning, decoration, property maintenance, sports facility development, fencing, artificial grass installation, and related services in Bhaktapur, Kathmandu, and surrounding areas.

These Terms and Conditions explain the general terms that apply when customers use our services or engage Panchakanya Multi Traders for a project.

1. Scope of Services

Panchakanya Multi Traders will provide construction, renovation, plumbing, waterproofing, flooring, cleaning, decoration, property maintenance, sports facility, fencing, artificial grass, and other services according to the approved quotation, proposal, or service agreement.

The scope of work will be based on the requirements discussed and agreed upon with the customer.

2. Quotation and Pricing

All prices are based on the agreed scope of work, selected materials, labour requirements, site conditions, measurements, and other project requirements.

The final cost may vary if there are changes in project requirements, material specifications, site conditions, or additional work.

Any work requested outside the original scope may result in additional charges.

3. Payment Terms

Customers agree to make payments according to the payment schedule mentioned in the approved quotation or service agreement.

Where an advance payment is required, work may begin after the agreed advance payment has been received.

Any outstanding payment should be settled according to the agreed payment schedule.

4. Changes and Additional Work

Customers may request changes or additional work during a project. Any changes should be discussed and approved by both parties before the additional work is carried out.

Changes to the original scope may affect the total project cost, materials, labour requirements, and completion time.

5. Materials and Specifications

Materials will be supplied and installed according to the specifications agreed upon in the quotation or service agreement.

Where a specific brand, model, quality, colour, size, or material has been agreed upon, reasonable efforts will be made to use the specified materials.

If a specified material is unavailable, an alternative may be proposed and discussed with the customer before use.

6. Project Timeline

The estimated project completion time will be provided based on the agreed scope of work and project requirements.

Completion dates may be affected by factors such as weather conditions, material availability, site access, customer-requested changes, unforeseen site conditions, or other circumstances beyond the company's reasonable control.

7. Site Access and Customer Responsibilities

Customers are responsible for providing reasonable access to the property or project site when required.

The customer should provide accurate information about the property, existing structures, utilities, and other relevant site conditions that may affect the work.

Delays caused by restricted site access or unavailable information may affect the project timeline.

8. Work Quality and Inspection

Panchakanya Multi Traders will make reasonable efforts to complete the agreed work according to the approved specifications and professional standards.

Customers should inspect the completed work and communicate any concerns within a reasonable period after completion.

Where applicable, issues identified during the agreed service or warranty period will be reviewed according to the terms of the relevant quotation or service agreement.

9. Cancellation or Suspension of Work

If a customer requests cancellation or suspension of a project after work has started, charges may apply for completed work, purchased materials, labour, transportation, and other reasonable project-related expenses.

Any cancellation or suspension should be communicated to Panchakanya Multi Traders as early as possible.

10. Property and Site Conditions

Panchakanya Multi Traders is not responsible for hidden or previously unknown conditions that could not reasonably be identified before work began.

Additional work may be required if unexpected structural, plumbing, electrical, moisture, drainage, or other site conditions are discovered.

Any significant additional work or cost will be discussed with the customer before proceeding where reasonably possible.

11. Safety and Site Conditions

Customers should maintain reasonable safety and access conditions at the project site.

Where other contractors, workers, or third parties are operating at the same site, coordination may be required to avoid delays or interference with the agreed work.

12. Warranty and Defects

Any warranty or guarantee provided by Panchakanya Multi Traders will depend on the specific service, materials used, and terms stated in the quotation or service agreement.

Warranty coverage may not apply to damage caused by misuse, accidents, unauthorised modifications, normal wear and tear, or conditions outside the company's control.

13. Customer Communication and Approval

Important project decisions, including changes to scope, materials, pricing, and timelines, should be confirmed by the customer.

Written communication, quotation approval, messages, email, or other agreed communication methods may be used to confirm project decisions.

14. Service Limitations

The company will provide services according to the agreed scope and available site conditions.

Panchakanya Multi Traders is not responsible for delays or additional costs caused by circumstances outside its reasonable control, including severe weather, material shortages, transportation problems, government restrictions, or unforeseen site conditions.

15. Privacy and Customer Information

Customer information collected during enquiries, quotations, project management, and service delivery will be handled for legitimate business purposes, including communication, project management, billing, and customer support.

The company will take reasonable steps to protect customer information.

16. Disputes and Resolution

Any concerns or disputes regarding a project should first be discussed between the customer and Panchakanya Multi Traders to seek a reasonable solution.

Both parties should make reasonable efforts to resolve disagreements through communication before taking further action.

17. Updates to These Terms and Conditions

Panchakanya Multi Traders may update these Terms and Conditions when necessary to reflect changes in its services, business practices, or applicable requirements.

The latest version published on this website will apply to future services unless otherwise agreed in writing.

18. Contact Us

If you have questions about these Terms and Conditions, quotations, construction services, renovation services, plumbing, waterproofing, property maintenance, or other services, please contact Panchakanya Multi Traders.

Panchakanya Multi Traders
Bhaktapur, Nepal

Construction | Renovation | Plumbing | Waterproofing | Flooring | Cleaning | Property Maintenance | Sports Facilities